Our Technical Support Desk is manned from 8am to 6pm, Monday to Friday (excluding public holidays). If you need to raise a fault, please email support@icscomms.co.uk in the first instance, including as much information as possible regarding the issue you are experiencing. A case will be logged in our system and a reference number will be provided for your information. If you are experiencing a total system failure, please call our Support Team directly on 01276 539321, rather than emailing, so that we can address your issue as a priority.
Our phone support includes
- 4-hour response in the event of a system failure of more than 35% – we would attend with a new system ready to install in case of total failure
- 16-hour fault response (2 working days) for small issues
- 5-day response for making non-fault changes – such as name changes or extension changes
Please note:
We will always endeavour to complete as much work as possible remotely, in order to minimise any disruption to your organisation. Large programming changes (including holiday message alterations), non-fault adjustments that require more than 1 hour of work, and non-fault related site visits will be chargeable at our prevailing rates. This will be discussed with you prior to undertaking the work.
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How to find us
iCS
3rd floor
377-399 London Road
Camberley
GU15 3HL
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