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Since 1st July 2015 Ofcom implemented the regulatory rates plus access charge across NGCS calls for consumers. Carriers are implementing charges for business to business. Businesses can now benefit from known access call charges.

Effective from: 1st June 2018

Price changes 

CPS (Carrier Pre Selection) is now no longer a change controlled service. As a result, an industry-wide CPS price change by carriers has increased the cost of these calls with effect from 1st September 2018, to be applied on a per call basis. With effect from 1st November 2018 iCS will be applying this increased change, no backdated charge will be applied.

BT have announced that they are consulting on the withdrawal of WLR in the coming years. They have also increased the prices of most WLR features. iCS will be applying these increased charges with effect from 1st November 2018.

iCS have reviewed the connect charge for customers that is applied to all calls out of bundle excluding certain premium destinations to ensure it is standardised. This is in line with wholesale costs which have increased with the trend of traffic moving from conventional CPS to VOIP. The connect charge is now 2p across qualifying calls.

Effective from: 1st November 2018


NGCS 1-100 calls will be charged at fixed regulatory rates plus an access charge of 5 pence per minute. Click the link below for more information and an explanation of the charges.

Confirmation of the regulatory rates can be obtained from emailing networkservices@icscomms.co.uk


GDPR Compliant Clause

Our Terms and Conditions in the Conditions for Communications Services have been updated to include a GDPR compliant clauses as required by the General Data Protection Regulation that is effective from the 25th May 2018.

Mobile Bill Limits

Our Terms and Conditions in the Service Agreement have been updated to reflect the setting of monthly bill limits on mobile connections in accordance with The Digital Economy Act 2017, that is effective from 1st October 2018.

Changes to Terms & Conditions

We have revised our Conditions for Communications Services and associated Service Agreements in order to better describe our services and to clarify our business practices.