Schools and colleges know it is vital to keep an open, transparent and positive relationship with parents. Call recording within your phone system makes this easy, which is one of the many reasons schools and colleges are seeking to implement a software solution.
Call recording for schools or colleges comes as a FREE upgrade with many of our systems. The software is simple to use and can help with everything from resolving disputes and addressing safeguarding concerns to tackling pupil absenteeism.
Some of the many benefits of call recording for schools or colleges include:
Pastoral care
Implementing call recording for schools or colleges will ensure that you have access to every inbound and outbound phone conversation, which is important in the area of anti-bullying and safeguarding of pupils. Every call is recorded and stored confidentially with only a selected number of the school or college leadership team having access.
Operational efficiency
Occasionally schools and colleges receive calls from concerned parents and they may dispute what has been said. Call recording gives you access to historical conversations, so you can rectify the disagreement. You can also monitor the frequency and length of calls where needed.
Streamline recruitment
Schools and colleges often receive hundreds of applications in response to job ads. Call recording on your school or college phone system allows you to add an extra layer to the recruitment process, a screening telephone interview.
Clear communication
Call recording software for schools and colleges enables governors and the senior leadership team to set a best practice communications guide.
Tackle absenteeism
Every time a parent or carer telephones the school or college to inform them of a pupil absence, the call can be recorded and stored, noting the date. Staff can build up a profile of authorised absence versus truancy.
Get ahead of the game
By implementing call recording, you can monitor the most frequent types of questions from parents, such as school or college trip timings. You can then update the school or college website in advance and send details via Parent Mail or texts. Where a school or college has an automatic telephone recording system, external callers can also receive an automated message.
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iCS is an independent supplier, offering specific telecoms solutions for education customers. Our experts have over 30 years’ experience in this sector, where we support a wide selection of schools and colleges of all shapes and sizes, from both the state and independent sector.
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