School Database Integration
Advanced inbound call handling
Discover the benefits of School Database Integration. Schools and colleges are busy places. Our telecoms systems have been designed to improve inbound call handling by integrating with your school or college database, including SIMS and PASS.
Front line staff will be able to see instantly the nature of the inbound call because the school or college phone system can be integrated with SIMS/PASS database to support features such as screen popping.
The system recognises who is calling and uses this information to search through your education database to find the matching record. The system then screen-pops the contact details before the call has been answered.
There are many benefits to education database integration with your telecoms system:
Call handling time by front line staff is vastly reduced because you have all their details to hand on the screen in front of you.
Clicking on the SIMS/PASS icon in the Caller Preview window will automatically open the caller’s SIMS/PASS contact record, avoiding the need to type in name, address or postcode to retrieve their school or college database record.
The user can view the call history and see all calls made, answered and missed. Therefore, the school or college can see if a parent has attempted to call in and the user can pop the record card from the call history before they return the call.
By having the pupil records open in front of you when you answer a call, you can enter details straight away whilst on the phone, which is easier than trying to remember important information after the call has ended.
Read how we helped Pangbourne College
Read how we helped Geoffrey Field School
Read how we helped Keston School
iCS is an independent supplier, offering specific telecoms solutions for education customers. Our experts have over 30 years’ experience in this sector, where we support a wide selection of schools and colleges of all shapes and sizes, from both the state and independent sector.